Shipping + Returns
Shipping Information
Delivery of the product is typically 5-7 business days, delays due to weather are out of our control. If one of the items in your order is on backorder or presale, we’ll fulfill the rest of the order without the out-of-stock unit. But don’t worry as
Refund Policy Terms
Returns must be received at our warehouse within 365 days from the delivery date to be considered for a refund. Only items from your most recent order are eligible for return & refund.Sealed, unopened products will qualify for a full refund. For used
Refund Policy Terms
Returns must be received at our warehouse within 365 days from the delivery date to be considered for a refund. Only items from your most recent order are eligible for return & refund.Sealed, unopened products will qualify for a full refund. For used
Step-by-Step Refund Guideline
STEP 1:. Contact our Customer Experience Support Center at 1 (800) 819-2993, Monday through Friday, between the hours of 9:00 AM – 5:00 PM CST for assistance in requesting a return. Once a Customer Experience Specialist approves your return, please f
Do you offer international shipping?
Unfortunately, we are not currently offering international shipping for our products through our online storefront. However, our products are available on external platforms such as Healf, which cater to our UK customers. We appreciate your interest
What is NativePath's policy on missed delivery due to an incorrect address?
If your delivery was missed due to an incorrect address, we are here to help rectify the situation. Please provide us with the correct shipping address so we can promptly reship your order. Your satisfaction is important to us, and we are committed t
Do you ship products internationally?
Unfortunately, we are not currently offering international shipping for our products through our online storefront. However, our products are available on external platforms such as Healf, which cater to our UK customers. We appreciate your interest
Can I get assistance with placing an order?
Yes, if you require help placing an order or want to discuss our current promotions, feel free to give us a call at 1-800-819-2993. Our team is here to provide the assistance you need.
Where can I browse your catalog of products?
Your interest in our products is much appreciated! You can explore our extensive catalog by browsing our website at the provided URL. Our range of products is designed to cater to different needs, and we're here to help you find the perfect deal.
How does your company approach the inclusion of Proposition 65 warnings on products?
All of our products are thoroughly tested for lead, heavy metals, and other substances. However, according to Proposition 65 regulations, we are required to notify our California customers of the potential presence of trace amounts in the products we
What if I need to return an order that I no longer want?
We understand that you may change your mind about an order. If the order has already shipped, it cannot be cancelled. However, upon receipt, you can return the unopened package for a full refund. If you need assistance with processing a return or hav
How can I unsubscribe from NativePath's marketing communications?
If you wish to unsubscribe from our marketing emails or texts, you can easily do so. For texts, you are advised to reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from us. This will trigger an opt-out process and you may rece
What is the protocol if I want to return a product or cancel my order?
Returning of Product:. Here at NativePath, we believe in the quality of our products, which is why we offer a 365-Day “Feel Good” Guarantee Policy from the date of delivery for all sealed, unopened, and some opened products from your most recent orde