Refund Policy TermsUpdated a year ago
- Returns must be received at our warehouse within 365 days from the delivery date to be considered for a refund. Only items from your most recent order are eligible for return & refund.
- Sealed, unopened products will qualify for a full refund. For used, opened products, multiple units of different products or flavors will each qualify for a full refund. However, if you have multiple opened units of the same product or flavor, only one opened item will qualify for a full refund.
- Original shipping costs are non-refundable.
- Return postage and return shipping label is the responsibility of the Customer.
- All eligible returned products require a Return Authorization. We are not responsible for items shipped back to us without a return authorization. This includes items that are refused delivery as these items cannot be guaranteed tracking by the carrier back to our warehouse.
- Returns requested due to delayed shipping time frames will be rejected as shipping times are provided by third parties (USPS, UPS, FedEx, DHL) and are out of our control.
- The only exception are orders that were shipped outside the time allotted by Federal Trade Commission (FTC) guidelines. In this case, returns requested due to processing times will be considered if an order’s processing time exceeded 30 days, as set forth by the FTC guidelines, and you were not notified. For more information visit: FTC Guidelines (https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules).
- Under no circumstances does any replacement or refund establish a concession by NativePath. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
- We reserve the right to approve or deny refund orders for any product, or if any return is deemed excessive.