Step-by-Step Refund Guideline

STEP 1:

Contact our Customer Experience Support Center at 1 (800) 819-2993, Monday through Friday, between the hours of 9:00 AM – 5:00 PM CST for assistance in requesting a return.

Once a Customer Experience Specialist approves your return, please follow the instructions provided to you.

STEP 2:

Please return product in its Original Packaging along with the Original Packing Slip (sent via Email). Otherwise, include a slip of paper with your full name, address, and order number. Ship to the Return Address:

NativePath

22701 Trolley Industrial Drive Suite C

Taylor, MI

48180

Please keep in mind that we do not support return costs for the Return Postage & Return Shipping Label.

STEP 3:

All returns are subject to inspection and approval upon reaching our warehouse.

Upon passing inspection, rest assured refunds will be processed to the original form of payment within 5 business days.

CRITERIA FOR ELIGIBLE RETURN:

Sealed/Unopened Products: Each item will qualify for a full refund.

Used/Opened of Different Products: For multiple opened units of different product or flavor, each opened item will qualify for a full refund.

Used/Opened of the Same Products: For multiple opened units of same product or flavor, only one opened item will qualify for a full refund.

Step-by-Step Refund GuidelineUpdated a year ago